Position Title:            Implementation Coach/Site Coordinator

Reports to:                Project Director


Overview of the HELPS Program

The Implementation Coach/Site Coordinator will be an integral staff member for a Charlotte-based project that utilizes the Helping Early Literacy Skills with Practice Strategies (HELPS) Program to advance elementary-aged students' literacy development. The HELPS Program is one of several programs offered by Helps Education Fund and is currently our most widely used program. Designed to assist educators with improving students' reading fluency and confidence as readers, HELPS has more than 10 years of research documenting its ability to improve students' foundational literacy skills. Although HELPS is used internationally, tutoring with this program has been growing within Charlotte Mecklenburg Schools (CMS) since 2018. Over the past three years we have continued to increase our impact within CMS, particularly within schools serving a high percentage of students with economic disadvantages. Our next Implementation Coach/Site Coordinator will work with our growing team so we can support even more CMS students with their reading development.



Overview of the Position

The role of an Implementation Coach/Site Coordinator is to support tutors' implementation of the HELPS Program, as well as manage the day-to-day needs of the school sites in the program. Tutor support involves strengths-based coaching, fidelity monitoring and communication. Fidelity checks consist of observations of tutors providing HELPS, and providing feedback on how to improve their implementation of HELPS.

This position will also coordinate logistics and data collection at their assigned schools to ensure quality program delivery, tutor satisfaction, and student progress. The Implementation Coach/Site Coordinator will work with the school to eliminate barriers and work through challenges. This position will work closely with Charlotte-based Project Directors and Managers to ensure the HELPS is implemented accurately by tutors in the school sites.

All work with schools, tutors, and students will be done virtually until the end of this 20-21 school year. After the school year, pending CMS safety guidelines around COVID, there could be at least some in-person activity for some of our staff. 


Overview of Main Duties:

  • Develop strong content expertise in the HELPS fluency intervention and become certified as a HELPS Implementation Coach/Site Coordinator.
  • Become certified to provide HELPS training to tutors. 
  • Facilitate simulated HELPS practice sessions with newly recruited tutors. 
  • Become a direct point of contact for school staff at assigned school(s); communicate with teachers regarding HELPS, communicate with student families when needed.
  • Manage Zoom breakout rooms when tutoring is taking place virtually.
  • Support and coordinate tutors at the school site(s); work to ensure positive overall climate and experience. 
  • Assist in building and maintaining the schedule of students and tutors in collaboration with the Tutor and Scheduling Managers. 
  • Complete observations and fidelity checks of tutors implementing HELPS sessions with students.
  • Administer brief reading assessments for students selected to receive the program.
  • Monitor student progress in HELPS, ensuring students receive proper dosage, and provide updates and recommendations to team members. 
  • Collaborate with Quality Assurance manager on evaluation and improvement of intervention fidelity.


The Ideal Candidate Will Have:

  • A proactive approach to the work
  • Effective leadership skills necessary for facilitating training and cultivating positive, supportive relationships with tutors, parents and school staff
  • Excellent professional verbal and written communication skills when interacting with school staff, tutors, parents, partnering agencies, and HEF staff.
  • Data entry and administering assessments 
  • Ability to perform required tasks independently
  • Demonstrated passion and commitment to students, families and the community
  • Ability to work effectively in a team atmosphere 
  • Ability to problem solve in the moment


Required Education/Experience:

  • Mastery of the HELPS program (training provided)
  • Minimum of 1 year of completed college-level coursework in nonprofit management, education, social work, psychology, communications, or related field is preferred.  
  • Experience in working with volunteers of all ages (college level up to retirees) 
  • Experience in working with youth in grades K - 5 in a school setting
  • Valid driver's license, reliable transportation and auto insurance
  • Sensitivity to and a strong concern for the needs of children, youth and their families
  • Technologically proficient in all office technology systems including word, excel, google drive, zoom, google meet, email, and social media.

Organizational Overview

Since its inception in 2010, Helps Education Fund has maintained its mission of advancing educational equity by partnering with educators and community organizations that serve a high percentage of historically underserved students, schools, and families. Through collaborative partnerships locally, nationally, and internationally, we provide low- or no-cost programs and services that meaningfully improve student learning. These programs and services are collaboratively developed and rigorously evaluated, creating a true bridge that connects educational research and practice.

Although Helps Education Fund began in 2010 with only a small group of volunteers, we have grown to a diverse team of 20+ staff -- each of whom is passionate about improving educational equity through community engagement and authentic partnerships. We're now looking for the right person to join our team to strategically advance our fundraising and programs, and help to make our work and impact even stronger.

How To Apply:

Interested applicants should submit a resume and cover letter to Kimberly Perkins, Project Director for HELPS in Charlotte, kimberly@helpseducationfund.org. Please state "Implementation Coach Application" in the subject line.


Applications will be accepted on a rolling basis, with interviews happening quickly for qualified candidates.


Helps Education Fund is committed to cultivating a diverse environment and continues to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, socio-economic class, religion, sex, gender identity or expression, sexual orientation, national origin, record of arrest, genetics, disability, age, veteran status, or any other characteristic protected by law.